Responses (5)

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  MrDoorKeeper

  Have you tried turning off the firewall of your router?

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  27-11-2019 09:37:10

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  Josemlara

  Did you ever find a solution? Mine is doing the exact same thing.

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  30-12-2019 02:20:26

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  Jolenhoc

  Also having the same problem - any solutions?

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  31-12-2019 04:40:03

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  Jolenhoc

  Figured it out - had to open a ports on my cable modem and now the live stream works - opened up TCP 15063-15064 - hope this helps others that might have this problem?

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  01-01-2020 10:41:00

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  EdL

  Thx for the follow up. I will save your post in case this happens to me again. Mine started working again without me doing anything different! Maybe just turning off phone and restarting was enough to clear the previous block?? Don’t know. Thanks again!!!

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  01-01-2020 11:27:29

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  Js121

  This worked for me, will never know why , but it worked. Thank you!

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  09-08-2020 10:14:13

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  Marley_Ring

  Glad to hear it worked for you @Js121! For anyone who is still experiencing this concern, it looks like in most cases exploring the [Ports and Protocol](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices), as well as other network options, help to improve video connection. If altering network port, security, and streaming options did not resolve this concern, a great test will be to change the environment completely. If possible, try connecting to video on an entirely different mobile device. This should eliminate factors such as conflicting 3rd party apps, mobile device features, mobile device network features, and other settings that might be interfering with the processing of video stream. Similar to the mobile device concept, if possible, please test video when connected to another network/ router. As most will not have a differently network to try, feel free to open up a standard guest network using a standard SSID, PW, and security type. As some neighbors have shared success with the Rapid Ring app, see if this improves video connection times or quality. Feel free to let us know what you find! :)

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  11-08-2020 06:15:16

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  Lorenzom76

  I have your exact same problem and drives me crazy. I have an Orbi router and I have tried everything to fix the issue. DMZ, port forwarding and so on. My signal to the cameras is excellent and if I cannect remotely I can get live view to work in less than a second. When I am connected from home it takes up to 30 seconds for live view to show something but some times it just doesn't connect. I have noticed that my Echo Show 5 connects using the home wifi with no issues..not sure why it is the only device that properly works with live view over my wifi. I have tried ios and android apps almost with same results. What kind of router do you have?

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  17-02-2020 05:06:55

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  jeg3141

  I have this problem as well and it started maybe a week ago. I can't see video with the Ring app or the Rapid Ring app while I'm on Wifi but if I turn WiFi off, they both work. I haven't made any changes on my end, but I think the Ring app software updated recently because I now have the Mode Settings options. I was on the phone with support for like 2 hours and here are some things we tried that haven’t worked: - Tried accessing the Ring/Rapid Ring app from my iPad and my computer. - Restarting my router (BGW210) - Opening ports on my router’s firewall: Ring SIP, 15063-15064, TCP/UDP, 15063, Ring RSS1, 998-999, TCP, 998, Ring RTP: 16500-65000, UDP, 16500, Ring RSS2: 6970-6970, TCP, 6970, Ring App1: 7076-7077, UDP, 7076, Ring App2: 9078-9079, UDP, 9078 I even tried another Ring Pro unit to see if there was a problem with mine, but it had the same issue. This is very frustrating, so if anyone has any advice on what to try, please let me know. Thanks!

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  10-05-2020 11:44:09

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  donaldinc

  I'm having a similiar issue where it would take at least 5-10 seconds to connect and that's if it connects at all. I have an ORBI router as well. I tried tech support and after reviewing my setup, they claim it is "normal"? I have 3 floodcam and they connect with the same hardware/wifi instantaneously and connects 100% of the time. Ring, please look into this as it makes the doorbell useless if I can't connect to see who is there.

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  11-05-2020 01:22:13

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  user6588

  I've owned a Ring doorbell for sometime and it has worked extremely well. Recently I installed two Ring Stick Up indoor cams. When attempting to use Live View on the two indoor cams, Live View will not open. It just spins and says "loading". We have two iPhones with the Ring app on each. Both iPhones are up to date. Also, we have two iPads that are also up to date. After extensive searching for solutions and testing I discovered that if my phones/ipads are connected to the same WiFi as the Ring devices, Live View will not work. But if the phones or iPads are using cellular Live View does work fine. Rapid Ring app also works fine even if on WiFi or cellular. My Ring Doorbell has a weak WiFi signal. The two Ring Stick Ups have a very strong signal. One is located in the same room as router. No one seems to have a valid solution for this problem.

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  29-12-2021 06:06:57

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