Ring Doorbell Issue...connection?

I just bought a Ring doorbell and hooked it up yesterday. When I test it, or try to look at the video from my phone I get nothing. I'd guess that it's losing connection to my WiFi except that in my router's console I see the doorbell as not only connected but performing well, there are multiple devices in a room not 15 feet from where the doorbell is, and my phone will stay connected half way down the block. Is there any way to confirm that it is a wi-fi connection issue I'm experiencing, and if so is there a fix for the seemingly horrid range?