Responses (3)

M
MikeTa
My video doorbell was working fine, but has recently disappeared from my dashboard. Now the app just asks if I want to setup a device, then says the device is still registered to its owner, which should be me. Have I been hacked?
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06-06-2020 17:46:05
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S
Samir92
This has just happened to me on iPhone. My ring doorbell has disappeared. I only have one location. Please don’t try to resolve with the basic off and on jargon. It’s clearly happening to a lot of users.Is there anyone looking into this?
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29-09-2021 05:56:26
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T
Tom_Ring
Hi neighbors. If you are unable to find your Ring Doorbell in your Ring app, there are a few things that may have happened. First, If you are a Shared User, the Owner of the Ring account may have removed your access. For this, you'll want to ensure you are logging in with the correct email and password so the Owner can review your [Shared User](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) access.Next, it is possible that you've inadvertently created multiple Locations. You can view this buy tapping the hamburger menu and selecting your Location at the top of the screen. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005039983) also has information about your Locations.If either of these options has not solved this, you'll need to contact our support team. Be sure to have the MAC ID of your device handy when you call, as you'll need this information. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-10-2021 16:24:24
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