Ring Doorbell gen 1 white light solid

Hi, I've searched through numerous threads and can't find anywhere that references this problem. Our Ring doorbell Gen 1 now has the white circle light on solid, permanently. This happened when I put it on charge when the battery was extremely low (because it didn't warn me it was low), down to 2%. When I placed it on charge the white circle light came on and has started on ever since. I've tried the following: - removing it from charge and remounting it on the front door. This is when it became obvious it wasn't going off as it remained on all day - and the battery charge went down to 4% from 79% in 10 hours! - placed on charge (again). Light remained solid, charge rate was so low it took 8 hrs to reach 13%. - tried 'factory reset' by pressing and holding orange button for 20+ seconds. This resulted in white circle light going off at 10 secs, but immediately coming back on again, solid, when the orange buttons was released, every time (have tried reset with that orange button numerous times, even holding it in for over 2 mins, same results, white circle light goes off at 10 secs, then comes straight back on immediately as soon as the orange button is released.) - doing factory reset has now taken it offline, making it useless. - trying to run battery down by leaving it off charge to flatten battery (yes, white circle light still on, solid after letting it sit for 2 days! Trouble is it's offline and it won't reconnect) Other than just throwing it in the bin, does anyone have any suggestions? Thanks