‎Ring doorbell freezes | Ring Community

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

Cbell123

Ring doorbell freezes

Ring doorbell frozen 3rd time. Unable to see live view, no motion detected when I walk by, door bell does not ring. Internet shows strong connection. Ring is connected. Reset the modem no problem. A factory reset fixes the issue but it returns 3-4 days later. Live in CA temps have been around 50 degrees at night. Sorry phone posting

3140 •

0 •

1 •

16-01-2020 04:23:09

Responses (1)

C

Chelsea_Ring

Hey @Cbell123, have you reached out to our support team on this? It seems you have taken a lot of the troubleshooting steps necessary only for your concern to resurface. Please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and let us know what they say!

0

•

17-01-2020 09:45:57

•

C

Cbell123

I did, after telling them the issues it was decided to have a new one shipped as this one is having issues.

1

•

17-01-2020 09:52:36