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Ring Doorbell Elite - Issues when connecting to external Chime
Hi have bought and installed a Ring Doorbell Elite. It works great, the connection over CAT6 POE is perfect and fast over internet. I have never had an issue with it dropping out or connecting to it - it's a grear device on it's own. The only issue I'm having with this device is getting it to work properly and consistently with an external doorbell. I bought and installed a Honeywell dc315 which is on the compatibility list of devices compatible with Ring Doorbells. It is installed using a 12v 1amp power supply. Most of the time it works great and only chimes the Honeywell DC315 once but randomly when the Ring is pressed it triggers the Honeywell DC315 to chime but it rings over and over and won't stop ringing. The only way to fix this is to unplug the Ring from my POE switch so it forces a reboot. Once it comes back up it stops ringing and works perfectly for a while then randomly when the doorbell is again pressed it will happens again, constant ringing? I've checked all the connections; all wires are wired perfectly and there is no cross over. If I pull the wires from the back of the ring and touch them together, they chime only ring sonce as I expected.I've done quite a bit of troubleshooting, like turning off the Honeywell while the issue is occuring and turning it back on however this does not fix it.The only way fix that I found that works is rebooting the Ring Elite by unplugging it.
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31-05-2020 04:18:12
Responses (3)
- E
I disconnected the doorbell wires from the back of the Elite and instead connected them to a standard doorbell pushbutton switch. The in-house doorbell chime then worked just fine with the standard switch.Turns out that the round black plastic doorbell button cover on the Elite was almost cracked in half and would jam up the button, not allowing the Elite doorbell button to be pressed in all the way and ring the in-house door chime.Unfortunately, the (cracked) plastic button cover on the Elite is not replaceable.Ring is taking care of it. Best customer service ever. Thanks!
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22-12-2020 22:11:48
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- R
I have a similar to eyeseeyou , my button is pristine on the outside and the 16v mechanical chime works when it is disconnected from ring elite and the circuit is shorted. It is an issue with the ring unit itself. Restarting does not solve my issue, very unfortunately have to install a separate switch. Have not been able to connect with customer service as it is a 45-60 min waiting time. I am Considering alternative brands
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17-01-2021 01:42:56
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UI just successfully interfaced the ring Elite doorbell with the Honeywell Series 9 wired / wireless, digital chime. Was not easy, because even if it is on the Ring Elite compatibility list, it possible cannot work out of the box. The ring elite doorbell button appears to the digital chime as always pushed / shorted. I checked other digital doorbell with the same result. Some answers to this problem blames the installer - shorted wires, ... The real problem is that my elite doorbell is showing about 50 Kilo ohm when not pressed. This is interpreted by most digital chimes as a short / elite button pressed. The solution was to put 3 resistors in series to one of the separate doorbell wires. I used 470 Kilo ohms resistor, plus 330 Kilo ohms resistor, plus 47 Kilo ohms resistor for a total value 847 Kilo ohms. All of them very small 1/4 Watts resistors, since there is no Voltage or Current detected, just a nuisance. Total 940 Kilo ohms was always open circuit, and 800 Kilo ohms always shorted. You should check the Elite doorbell resistance to check how many ohms it is showing and see if you can fix it the way I did. Now my chime works as it should with the Ring Doorbell Elite. At the above resistor total value, it was too flakey, depending on sun hitting the doorbell it started to constantly ring every few seconds, detecting constant pressed button. Had to replace the 47k ohm resistor to 68K ohms resistor, for total of 868K ohms. If it will be stable, so be it. If not, I will separate the circuits via transistor to create clear ON /OFF to the chime.
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08-05-2025 09:17:03
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eyeseeyou
I too started having problems with my Ring Doorbell Elite in-house door chime no longer working, approximately one year after the Elite was installed. The chime worked fine for a while, then quit. Chime on my phone app still rings but the house is dead quiet when someone pushes the Elite Doorbell button. This is not acceptable since I don't always have my phone on, or with me, and now I have no idea when someone is ringing my doorbell.Chime is on the Elite approved list (Hampton Bay HB-27102-03).Basic electrical tests on both the chime and the transformer that came with the chime (as a kit) show the chime and transformer are both good. Remember, all components were working for a while. Anyone else have this problem with the Elite?Does the Elite need to be replaced?I think my next step is to bypass the Elite and see if a basic doorbell push-button activates the in-house chime. If it does then it would seem to me that the Elite is where the problem lies.
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22-12-2020 00:01:55
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