Ring Video Doorbell
Ring doorbell does not work after charging
I charged my first generation ring video doorbell overnight using the cord that came with it. The next morning when I went to install it I noticed it was warm and none of the lights were on. I cannot get it to do anything now. Any help appreciated!
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11-05-2022 12:22:01
Responses (5)
- U
Did you sort this out? My ring video doorbell 2 battery charges fine but the unit doesn't respond in any way. I think a firmware update has killed it.
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19-05-2022 07:47:49
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CHi @user12140. Did you try the troubleshooting steps recommended in the previous reply from Tom? If you tried the reset as outlined in his reply and you're not able to get your Ring Doorbell set up, our support team can provide further assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-05-2022 05:27:06
- J
Hi @user54704. If you tried the reset and it is still unresponsive, give our support team a call for further assistance.
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15-08-2023 05:38:43
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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14-09-2023 11:21:25
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Tom_Ring
Hi @user11356. I would suggest preforming a reset on your Ring Video Doorbell. You can do this by pressing and holding the setup button for 20 seconds, then releasing. Once this is complete, you can reconnect it to WiFi. If you are still having issues with your Doorbell after performing these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-05-2022 08:30:19
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