Ring Video Doorbell
Chenry
Ring Doorbell connects to WiFi, but says it's offline
I have tried to set up my Ring Doorbell, and every time I connect it to my WiFi it says setup successful, but it says its offline and won't capture video at all. I also have a spotlight with no can that works just fine with he WiFi and my ring bridge. I have tried resetting the router multiple times, connecting it to my Hotspot, which works but works terribly. If someone could help I'd greatly appreciate it.
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29-08-2021 03:37:31
Responses (10)
- H
I am having this same issue. I've done complete reset of my Ring doorbells. Voice prompts and Ring app both indicate doorbells have reconnected successfully. I can see these devices are connected to my router. But when I close and reopen my Ring app, it continues to indicate the doorbells are offline. Please advise.
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06-05-2022 04:33:11
THi @hahnsburg106. If the suggestions here in the Community haven't been able to help, I'd suggest reaching out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-05-2022 11:23:54
JThis is happening to me randomly everything was fine then slowly one by one my cameras all went offline ring support and Internet provider both just blame each other, I ran through everything all the resets and setups rong support could think of. Everything was working just fine so not sure what happened but I now I got 6 ring devices that say setup successfully but are all offline and won’t do anything.
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10-04-2024 06:42:40
- C
Hi @Chenry. What kind of wifi network do you have, is it a 2.4GHz or a 5.0GHz network? Also, which model of Ring Doorbell do you have? You can find this information on the original packaging, the back of the Doorbell itself, as well as on the Device Health page in the Ring App.
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30-08-2021 09:19:52
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- C
@Chenry Thanks for that information. If possible, I'd recommend using a 2.4GHz wifi network as this has a better range than 5.0GHz and still provides sufficient speeds for your Ring Doorbell. This should provide a more stable connection with the wifi. If you try a 2.4GHz network and it still shows offline, try resetting the Doorbell completely by holding down the setup button for at least 20 seconds. Once the reset is done, walk the Doorbell through a fresh setup in the Ring App using the steps under Set Up a Device. Sometimes a fresh setup can make sure everything is up and running properly.
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03-09-2021 06:41:56
- U
I am having similar issues. From my router, I can see the Ring Doorbell Pro is connected and I can ping it. But it keeps showing offline. Interestingly, it can continue detect motion and once it detects motion it reports itself online again. But it then goes back offline in a few minutes.
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05-09-2021 05:55:16
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- S
I'm having the same problem on multiple devices and networks. Right now it's three Floodlight Cams that show offline, but are connected to my routers with a strong signal. I had some transient Doorbell Pros go offline as well. All continue to send video clips and detect motion. I can access each device and get a live view to adjust motion zones, but the main access pages shows offline.
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07-09-2021 04:59:21
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Community Resources
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Marley_Ring
We had our team look into this matter and any concerns related to a device showing offline when it is not, should be resolved. Please press the setup button on your Ring device to enter setup mode, then press it again to exit setup mode. This will allow it to reconnect and establish the connected status in your Ring app as intended, if it is not already. Alternatively, you can also follow the steps in this Help Center article to reconnect your Ring devices. If you receive any error messages when trying to reconnect your Ring device, make sure the Ring app is fully updated and check out these troubleshooting steps. You may also need to check the ports and protocols on your network, and lower your firewall settings. Should this issue persist, our support team can take a deeper look. You can reach out at one of the numbers here, or on Facebook @Ring via private message.
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13-09-2021 05:33:41
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