Ring Doorbell can't see any WiFi networks
In the last week my WiFi went down but is now fixed. During this time my ring Doorbell disconnected from the WiFi and hasn't reconnected. I have tried to go through the change of network using the app to reconnect to the WiFi network but when I do the doorbell/app can't see any WiFi networks so I can't connect to anything. I have tried this process multiple times. Can anyone help?
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21-11-2023 10:31:29
Responses (8)
- T
Check your router settings and make sure your security settings aren't set to WPA3 security. Ring devices won't work with WPA3. Set the security to WPA2
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28-11-2023 02:11:48
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- U
I uninstalled and then reinstalled the app on my phone. The network showed up then
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05-03-2024 04:31:24
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UThis just worked for me as well... with the doorbell, chime, and base station. Thank you!!
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18-09-2024 07:31:00
UTried many things with my wifi even making a guest login and nothing was showing up seen this comment and it worked thank you! Can't believe I didn't think of something so simple.
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13-01-2025 06:14:56
UYou are da man, assuming gender. Totally stymied. Fixed it for me as well. Thanks so much.
•1
09-03-2025 12:39:21
- B
I haven’t tried all of the above but my ring doorbell still cant find my new sky wifi
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27-04-2024 09:18:19
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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27-05-2024 09:18:22
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Justin_Ring
Hi @JusticeUK. I would suggest trying the following steps to address your concern: Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds. Reboot your router by unplugging it for a few seconds and plugging it back in. If possible, bring your Doorbell into the same room as your router when trying to reconnect it. I hope this helps. If the issue persists after these troubleshooting steps, please give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
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23-11-2023 03:50:35
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