Ring Video Doorbell
Ring Doorbell Cam stopped working
Dear Ring Support Team, I hope this message finds you well. I have been a satisfied user of the Ring Doorbell for over a year, but recently I have encountered an issue where the camera has stopped functioning. The battery shows as fully charged, yet there are no lights on the camera, suggesting a possible hardware failure. I have been attempting to reach technical support, but I am consistently directed to the US helpline. As I am based in Saudi Arabia (KSA), contacting the US is not a feasible option for me. Could you kindly provide an alternative way to resolve this issue or direct me to local support in my region? Additionally, I would like to mention that I have already paid for a one-year subscription, and I would appreciate prompt assistance in resolving this matter. Thank you for your attention to this issue. I look forward to your response
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29-12-2024 08:48:03
Responses (2)
- U
I am experiencing the same problem with my battery Video Doorbell. What is the solution? Is this a failure product that cannot be resolved. I have an engineering feeling that I have exhausted the shelf life of this faulty product. Is it time to trash it and buy another product more reliable? 2-year User
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01-01-2025 03:43:26
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JHi @user_f7146f. Try factory resetting your Doorbell by pressing and holding the setup button on it for 20-25 seconds. You will need to reconnect your Doorbell to your Wi-Fi if it turns on again. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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02-01-2025 06:03:07
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Caitlyn_Ring
Hi @user_878fe1. We can help with general troubleshooting here on the Ring Community, but we'd need more information first. Which model of Ring Doorbell do you have? The device name can be found on the Device Health page in the Ring app. Which part of the Ring Doorbell isn't working - the Live View, the motion detection? Feel free to share any screenshots that demonstrate what you're seeing on your end.
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30-12-2024 08:07:37
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