Responses (1)

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  Marley_Ring

  Hi @Kayay8. Testing wifi speeds was a great step to take! I recommend also checking your device RSSI in the Ring app for sign of any interferences. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing connection. In the image example it looks like it is bright or exposed to a lot of sunlight. I recommend also checking video at different times of the day to see if the image improves with lens adjustment to light. Feel free to let us know how this goes! :)

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  05-05-2020 09:46:08

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  Reply

  K

  Kayay8

  Hi, my bell is north facing so not subject to direct sunlight. Also, I never had a problem With blurry images with my last ring bell just this one. It’s the same at all times of day.

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  06-05-2020 04:27:36

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  Chelsea_Ring

  I would sugest resetting your device, @Kayay8 !

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  07-05-2020 08:01:14

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  Kayay8

  Have tried resetting device and hasn’t made any difference.

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  24-06-2020 08:23:37

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  Chelsea_Ring

  Hey @Kayay8. Chiming in for Jennifer here! Since you have done the reset and this is to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  25-06-2020 11:27:22