Ring Video Doorbell
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Ring Doorbell 3 plus not detecting people
I have set up my doorbell. It detects people leaving the house and when I drive in the driveway with my car. However, it doesn’t detect people walking in to my drive. I have people detection on, sensitivity up to maximum. The postman wasn’t detected at all. What can I do to sort this?If I can’t get this to work, i’ll be sending the doorbell back for a refund. Very disappointing.
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10-02-2021 11:57:05
Responses (3)
- B
Mine is not working either, I was gardening al morning and nothing, but every time a car drove by it would send a notification. Yes, the person sensor is on. All this started to happen after the last update.
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06-04-2021 02:15:22
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- T
Hi neighbors. I would suggest making sure that your Doorbell has the proper placement. If it is placed too high, or too low, it could affect the way it detects motion. I would check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360038694992-Proper-Positioning-for-your-Ring-Video-Doorbell-3) or this Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) to help you our with this.
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07-04-2021 23:36:04
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Miche
I have exactly the same problem. Have tried everything. Think I may have to take mine back too.!
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10-02-2021 15:59:55
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