Responses (2)

L

Louise_janex

Did you ever find out why this was happening? I’ve had my ring for 2 days and it’s been fine until today, day 2, I’m getting exactly the same that happened to you.

0

•

30-08-2020 18:47:36

•

Reply

M

melo_sm

I'm having the exact same issue. I installed the Ring 3 about a week ago, and it was recording audio with events just fine until a few days ago. It records 2 seconds of audio and then nothing but video.

0

•

24-09-2020 15:54:22

M

melo_sm

Hi @Marley\_Ring my RSSI is 56, power status is 'very good' and my app is up to date. I'm not using a VPN but I'm not going to disable my bluetooth on my phone. So if that's the solution, your developers need to come up with a better fix than making its users turn off their bluetooth. Considering th

0

•

25-09-2020 14:56:24

M

melo_sm

Also - I just used the wifi test that is built into the Ring app, and my download speed is 38mbps and upload is 67mpbs. so that isn't a problem either. I'm using the 2.4ghz band, not the 5ghz, as recommended in the installation documentation.

0

•

25-09-2020 14:59:04

E

espy1021

I'm having the same issue, called support, which was a huge waste of time. The person in support was having me check the microphone on my phone, and all of these other things that quite obviously have no bearing on whether the DOORBELL is recording audio....very frustrating when we're told to contact support, but support is clueless as to simple cause and effect troubleshooting measures.

0

•

19-09-2022 14:54:13

•

Reply

T

Tom_Ring

Hi Neighbors. If you are having Audio Issues with your Ring Doorbell, this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) has some great tips and tricks for troubleshooting this concern. Also, make sure tha

0

•

20-09-2022 16:35:50