‎Ring Doorbell 3 no device audio

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ManicAardvark

Ring Doorbell 3 no device audio

Purchases the Doorbell 3 this week, set up the device the first day it worked perfectly with our Samsung Android devices but outer sound from a Sony Xperia was low volume.On the 2nd day there is no audio from the device to any of our handsets. Video playback just picks up our handset audio.Tried a reset and disabled timeline feature, reinstalled the app on devices, still no audio from from the device.Chime and alerts ok.

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06-08-2020 09:54:43

Responses (1)

G

GCadger

Hi, Have just installed my Ring Doorbell 3, I can hear chime and the person at the door speaking, but they are unable to hear me. I have the Ring app installed on a Sony Xperia phone. Are there any known issues with this phone?

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12-08-2021 13:12:07

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T

Tom_Ring

Hi @GCadger. Try checking your phones settings and making sure you have all permissions enabled. If possible, try testing to see if the audio works on another phone or tablet. This will give you a better idea of where the issue is.

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13-08-2021 21:28:39

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