Ring Doorbell 3 completely unresponsive

The battery in my Ring Doorbell 3 died. I inserted a fully charged battery, like I always do, except this time it is unresponsive. I tried holding down the rest button and nothing happens. I tried different batteries, all fully charged. It is apparently using the battery power (since after putting a battery in there for a few minutes it is no longer fully charged) but it is completely unresponsive. No lights, pressing the doorbell does nothing, app shows it as offline.