Ring Doorbell (2020) won't show live view or notify on app

I have a Ring Video Doorbell (2020). Doorbell will not push notifications to Ring app or Alexa when button is pushed at doorbell, but mechanical chime in the house will sound. Also, will not allow us to view live view at same time. Issue is sporadic. Have tried a different wi-fi access point/separate network and that did not help. Our Ring floodlight camera works fine at the same time we're trying to use the video doorbell. RSSI values are around -50 +/- 5. Hopeful someone may have suggestions.