Ring Video Doorbell
Ring doorbell (2020) will not connect due to internet problems
My doorbell used to be connected via a WiFi extender and had 0 issues. A few days ago it lost connection and I have been unable to reconnect to the WiFi or WiFi extender. I have tried: 1. A different phone 2. Reinstalling the ring app 3. Unplugging and replugging in the router (5 minutes) 4. Hard resetting the camera Not sure what else I can try but it's only been in place for just over 1 month and was working well before... Thanks!
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09-03-2022 09:37:02
Responses (2)
- SV
have the same issue the ring video doorbell and chime is no longer working with Wi-Fi . the troubleshoot step I tried resetting the modem and the router reinstall the ring door bell this didn't resolve the issue. so I called the cable company to lower the modem setting to 2.4mg WPA 2/3 issue not resolved with ring yet all my other devices within my home work except the ring products, Ring Support suggest the chime Pro device now I waiting over 4 days just to receive a tracking number for shipping yet i have no Door bell to know when some at my front door🤬
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10-03-2022 08:37:22
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Marley_Ring
Resetting your Ring device and restarting your WiFi network were great steps to take. Please also ensure the battery is fully charged, then try a reset again by holding the setup button for 20 seconds. Once this step is complete, please [reconnect your Ring device](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). If reconnection fails, or your Video Doorbell is not responsive to these attempts, our support team can take a closer look for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-03-2022 03:33:03
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