Responses (1)

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  Caitlyn_Ring

  Hi @Dbrooks1. If you're running into setup problems, a great place to start is this Help Center Article [here](https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly), which will cover potential causes for a failed setup as well as how to fix it. If the suggestions outlined within that article do not resolve your concern and you're still unable to get your Doorbell up and running, then you'll want to touch base with our support team directly on this matter. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  03-12-2020 09:25:52

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  Reply

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  Dbrooks1

  Hi I still can't connect. I have tried the UK and Irish number but both have number of language options with 1 being English, I pick this and it just hangs up. Any ideas?

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  07-12-2020 10:59:51

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  LennyCr

  There is no orange button on my unit so I am stuck with the setup. Live chat won't help me and the support number hangs up once I pick 1 for English

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  07-12-2020 01:09:07

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  LennyCr

  Same for me - the support is terrible as no way to get any

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  07-12-2020 01:09:41

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  Caitlyn_Ring

  Hey neighbors! Can you please clarify which support number you called, as well as if you are on a cell phone or land line and which phone network you have? I'll pass this information onto my team. :)

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  08-12-2020 09:27:29