Ring Doorbell 2 notifies me of phantom motion
I've had a Ring 2 installed for the past six months or so and have loved it until recently. I've been getting a lot of notifications, especially late at night, when there doesn't appear to be any motion. I installed the Ring 2 doorbell on our front gate (battery powered). We have a long driveway and the Ring 2 detects motion over much of the lower portion. Some of the notifications we've gotten in the middle of the night have been warranted. Like the spider crawling over the lens. But, we have recently been receiving notifications when there does not appear to be any reason (based upon reviewing the video and looking outside). We also have a motion detector light nearby and it hasn't been tripped during these Ring notifications. Any thoughts? It hasn't happened until recently. Also, how does Ring handle rain in respect to notifications? I'm in Southern California, so we haven't had much rain since I installed it. The Ring seemed to do okay with the heavy winds we had recently without false alarms.
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01-11-2020 05:00:32
Responses (1)
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Hi Tom, I’m having this issue with a Ring 2 I’ve had for over a year. Never had the problem before. Started this morning, charged the battery in case it was a low-battery issue, but it started right back up again. There really wasn’t a significant weather change at 7:42 this morning...
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14-11-2020 12:37:35
M> @Tom\_Ring wrote: > > Hi @SCRealtor. These phantom motions could be due to a change in weather! It sounds crazy, but part of the motion detection the Doorbell uses is a passive infrared detection system. This uses shifts in temperature and translates that into motion. I can tell you from experience that my Ring Doorbell Pro does NOT use passive infrared for motion detection. I had one night from about 10:30pm to 6am alert me over 160 times because of one spider web spun across the camera blowing in the wind all night, seriously. I scrolled through all the alerts and counted every one. Luckily I have my phone go into do-not-disturb mode at 10:30p so I can sleep. But my phone was in another room anyway while sleeping. Here's 2 different snaps out of the 160+. Thanks Ring
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14-11-2020 08:06:43
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Tom_Ring
Hi @SCRealtor. These phantom motions could be due to a change in weather! It sounds crazy, but part of the motion detection the Doorbell uses is a passive infrared detection system. This uses shifts in temperature and translates that into motion. With the weather cooling down, these shifts in temperature could be more noticeable! It's hard to say how the rain will affect this, but I would expect a slight increase in activity. To counter this, you can try decreasing the Motion Sensitivity in your Motion Settings. I hope this information helps!
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03-11-2020 11:57:11
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