Responses (2)

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  Chelsea_Ring

  Hi @Penalty22. You can change your motion settings following these steps in the app here: - Open up the Ring app and go to the main menu at the top left. - Select Devices and then your Ring Video Doorbell 2. - Select Motion Settings and then Motion Wizard. This will take you back to the very first time you set up the motion settings so you can adjust it and see what works best for you!

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  31-12-2019 12:40:18

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  Penalty22

  That's the problem. The download (android) which I did does not have the "Motion Settings" button. It has "Motion Snooze" and "Device Settings," but neither of these get me to anything close to "Motion Settings" I checked and I have the most recent version of the app. I've read at least a half dozen items which say simply go to "Motion Settings." Question is -Where is it?

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  31-12-2019 02:20:47

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  Chelsea_Ring

  @Penalty22 It sounds like you may be a shared user, as the owner of the device would see more settings than what you are seeing. Can you doublecheck if you are the owner of this device? If not, you will have to log into the owner's account to make this change. It may be best to also reach out to our support team at 1-800-656-1918 so they can do further troubleshooting with you!

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  31-12-2019 04:29:11

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  Penalty22

  Thanks, You're right. We set the Ring2 up on my wife's phone and added me as a shared user. We'll have to take a look at the app on her phone. Nowhere is there any indication that the app would work differently on the 'shared' I'm presuming that we can't set it up so we are both 'owner's'

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  31-12-2019 04:33:38

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  Chelsea_Ring

  @Penalty22 I'm glad that we found the answer for that, yay! In the meantime, if needed, you guys can create a joint email address. With that, you'll remove the doorbell from your wife's account, and then re-set up the doorbell on a new Ring account with that joint email and password, if that helps for the future! That way you can both log into the same account and have both of you guys be the owner. Hope that helps! :smiley_cat:

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  31-12-2019 04:38:47

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  shamauei

  Hello, I have gotten this far, and have backed away the sensitivity to the lowest setting, and it is still detecting what looks like nothing over and over, multiple times each hour. What next? Thanks

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  31-12-2019 05:16:10

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  rpoets

  our app shows a slider: "use the slider to adjust motion detection sensitivity" slider goes from MIN to MAX. We set it on MIN to have the MINIMUM sensitivity. is this correct? so MAX will be the most sensitivity and pick up every little thing which is what we do not want. may be overthinking this haha

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  28-01-2021 10:12:10

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