Ring Video Doorbell

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K
Ring Doorbell 2 Motion Alerts - Every 30 minutes EXACTLY - ERROR
troubleshooting
cs-support

I'm getting Ring motion alerts exactly every 30 minutes, non-stop since installing my Ring Doorbell 2 last week. There is never any motion in the video, and it's not recording actual motion (like when I leave the house or a package is delivered). HELP! ![Screen Shot 2020-02-24 at 2.50.41 PM.png|1670x810](upload://eL6OwBDHD5FHJDKqDdGuOFq4bxx.png)

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24-02-2020 08:53:12

Responses (1)

  • C

    Hi @kcphotography, have you reached out to our support team on this? This kind of situation is a little out of the norm, so it may be best to address it with them first. Please reach out to them [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and let us know how it goes!

    0

    25-02-2020 07:57:52

      D

      I have this problem as well. Was a solution found?

      0

      16-03-2022 12:32:01

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