Ring DoorBell 2 Live View not working
I started to have a problem with my Ring Doorbell 2. It has not been recording motion nor allowing live view. It has been stuck on "Activating Device" I have factory reset it and connected it to a new network, tried accessing live view through the multiple phones in the household and ring.com website. Firmware is up to date, Power status is good/hardwired, Signal Strength is RSSI -47 Edit: Speed test by the doorbell is 171.3 mbps down and 154.3 up. Ping is roughly ~19ms
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29-07-2020 05:21:45
Responses (2)
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I am having the same issue. I have even had Comcast come out to test my signal. Can someone assist me in this matter, so that I can get my ring working as it’s supposed to, please.
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19-08-2021 04:33:27
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Chelsea_Ring
Hey @MjVitooo. Since you have done some troubleshooting and a reset and this has been to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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29-07-2020 11:30:11
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