Responses (10)

J

JMichaelTX

[quote="dwestfall102, post:1, topic:8045"]We are new to ring and are experiencing and issue where the selected ring adio tones only work with the iPhone is unlocked. When locked, only badges appear on phone[/quote]As of 2021-01-24:After two hours on the phone with Ring Tech Support, **I have found a solution/workaround** to this issue:1. Turn off Bluetooth on your iPhoneOR2. Turn off Ring Notifications for your Apple Watch in the iPhone Watch app.3. Reinstalling the Ring App doesn't fix anything -- it is a total waste of time.I chose #2 and now I can hear an audible notification on my iPhone when it is locked.Running Ring 5.34.0 on iOS 14.3

4

•

24-01-2021 21:12:30

•

Reply

H

hanah10

Thank you so much for posting this. It is so ridiculous that there isn't an option to have notifications on both. Hopefully they are able to resolve this soon.

1

•

26-04-2021 22:39:05

R
Reed1000
I just had the exact same problem and it is the iWatch causing the issue. Now I only get notifications on my iPhone but cannot on my iWatch which is a shame. Can this be resolved? Would be great to have both notifications on both devices.
0
•
07-04-2021 16:32:45
•
Reply
S
stevewheller
Had the same problem. Turning off notifications in for ring on apple watch and ring tone now works when iphone is locked. Ring need to fix this
0
•
22-04-2021 16:36:45
•
Reply
M
Mommahalstead
I’m having this same issue. Thank you so much for finding the solution. I hope Ring comes out with a software patch so I can get notifications on my watch AND phone.
1
•
04-06-2021 13:56:41
•
Reply
G
GODGIVZ
I don’t have in the ring app installed on my iwatch and I still not receiving ring notifications on locked screen on iPhone
0
•
23-09-2021 12:10:52
•
Reply