‎Ring door bell pro button has split

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simonsen007

Ring door bell pro button has split

hardwired-video-doorbell

cs-support

Hi my ring door bell pro ![20210425_185041|375x500](upload://7ovagFYqTLi3LjCoQkCk9ZAirVa.jpeg) button has split. Any ideas how I would get a new one and replace it? Thanks Simon

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25-04-2021 05:52:25

Responses (4)

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Caitlyn_Ring
Hi @simonsen007. For any questions or concerns regarding physical damage to your Ring device, you'll want to reach out to our support team. They can take a look at your device's [warranty](https://ring.com/warranty) and determine the next step. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-04-2021 08:45:29
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sdbinnl
I did reach out to your 'support team' and received no advice. (well, none that was usable). I dont care about warranty I just want a doorbell that works. The button splits meaning the material used is not fit for purpose. Can you tell me where I can just get a new button as I paid a lot of money for the ring equipment and and extremely annoyed.
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15-06-2021 08:11:46
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sdbinnl
I did reach out to your 'support team' and received no advice. (well, none that was usable). I dont care about warranty I just want a doorbell that works. The button splits meaning the material used is not fit for purpose. Can you tell me where I can just get a new button as I paid a lot of money for the ring equipment and and extremely annoyed.
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15-06-2021 08:11:46
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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30-08-2023 08:57:30
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