Ring Video Doorbell

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Ring Door Bell looses connectivity

My Ring doorbell Pro sits there all day long monitoring ok, but as soon as someone presses the door bell it go's offline until i manually remove its power and reset the unit. Has this happenned to anyone else and how was it resolved ?

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18-05-2020 01:06:32

Responses (1)

  • M

    This is EXACTLY the same that is happening to me. At one point, Ring recommended turning off the doorbell chime within the app, and that worked for a year. The Ring Support Specialist said it had something to do with the electricty jolt when Ring sends the signal to the doorbell. But now no longer works. I have a first generation Ring Doorbell Pro purchased back in 2016.

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    18-05-2020 01:33:15

      D

      Thanks for your reply, doesnt that stop the chime from working though ?

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      18-05-2020 10:31:04

      M

      Yes, that's correct. I had the same concern.

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      19-05-2020 08:46:49

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