‎Ring door bell 2nd Generation will not connect or Facrory reset

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M

Motzil

Ring door bell 2nd Generation will not connect or Facrory reset

battery-video-doorbell

troubleshooting

Hi we have a ring door bell 2nd Generation which was hard wired untill recently. the battery needed charging . I therefore took it off to charge however it will not now reconnect or do anything Factory reset does nothing. if i plog it into the USB i get a flashing full blue ring, as though it is full charged. When i check setting i cab see a full green battery icon (see image) ![IMG_0617|248x500](upload://27FdUfdrGY76dAh4wU8NKfEQ0eu.jpeg) If I unplug it from the USB nothing happens when pushing the centre button or factory reset button any suggestions welcome

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12-10-2023 02:12:45

Responses (3)

T
Tom_Ring
Hi @Motzil. How long was this device left on the charger? It can take up to 8 hours for the device to fully charge. To perform a reset, you'll need to hold down the orange setup button for 20 seconds, then release it.
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13-10-2023 06:06:01
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M
Motzil
Hi this was left on charge for a full 24 hrs as I’ve said the battery icon is showing green to say it’s fully charged.
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15-10-2023 09:08:31
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-11-2023 06:30:50
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