Responses (3)

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  ea95

  I have this same problem. Found another user with the [same issue on Reddit](https://www.reddit.com/r/Ring/comments/zs6mo9/ring_doorbell_3_bricked_by_firmware_update/). I bought 2 Doorbell 3s last week and both go into FW update mode after being activated. Ring sent me replacement units on Christmas Eve and those units have the same problem at all. Tried switching routers and disconnecting my Amazon account but neither solved the problem.

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  26-12-2022 06:32:28

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  Caitlyn_Ring

  Hi neighbors. If your Video Doorbell is stuck on a firmware update, this means it's likely not able to successfully complete the update. When you reset your Doorbell, try doing so close to the router, and ensure that you are holding down the setup button for at least 20 seconds. If this problem persists and you're unable to get your Doorbell up and running, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  27-12-2022 07:31:18

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  kmorel

  My daughter’s ring is having the same problem as reported by @bmlaw. The solution posed by @Caitlyn_Ring does not help. This is not a normal firmware update. The Ring app is reporting that the firmware is already up to date, so it shouldn’t need to do the update. Even it was scheduled for an update, it should be trying that during off-peak times, not every time someone rings the bell. We contacted customer support. So far that has not helped. Like ea95, they sent a replacement, but we are having the same issue as before.

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  08-06-2023 10:45:55

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  08-07-2023 10:46:12

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