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Ring Video Doorbell

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Ring #3 doorbell warning: if you live anywhere it goes below freezing (32f) read this first before you buy!
hardwired-video-doorbell
negative-feedback
troubleshooting

I seldom leave any review let alone a bad one but this is a big warning to anyone looking at this. Overall this could have been a great product, had they not lied about what temperature it can operate. The battery on this will not stay charged EVEN if hardwired below 32F !!! After my second warning for low battery I started checking. Everybody all the sudden is having the same problem. It would appear despite the specifications on this page and on Rings own site all the sudden they have figured out that it wont work or charge in the cold!!! The webpage (I saved before they remove it after my angry phone call with Ring tech support, trying to deny it said this) is right here: https://support.ring.com/hc/en-us/articles/115004666066-Ring-s-General-FAQ-Frequently-Asked-Questions#:~:text=rain%2C%20and%20snow%3F-,Yes.,to%2050%20degrees%20C.). It would appear as the failures came in they created a cold weather page to dance around this: https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells#:~:text=Extremely%20cold%20weather%20has%20unfortunate,they'll%20stop%20working%20altogether. This is absolute false advertising and the worst part is they tried to tell me to buy a more expensive model. Well guess what I might had if they had TOLD ME it wouldn't work in the cold. The customer support rep said you must live somewhere cold in the US, I said Jesus man half the US can go below freezing this isn't New Deli. So, if you live anywhere it can freeze do not buy this, unless you want low battery warning with your hardwired supposed to charge ring door bell. You will be wasting your money. At the very least this should be upgraded for free to a unit that CAN operate at the temperatures listed.!

2197

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7

11-02-2021 12:58:35

Responses (8)

  • B

    Screenshot from there two webpages contradicting their sales specs. ![operating temp_2|690x86](upload://lidsKWPmXEHb4nY8sY6Wuu5MMQf.jpeg) !

    0

    11-02-2021 12:59:37

      B

      ![operating temperature|690x107](upload://fVQ1cHif1PrgjACzasEA29iee13.jpeg)

      0

      11-02-2021 01:00:14

  • R

    My camera and video doorbell are dead and no charging, weather is below zero but this is time of year I need these when being away from home. What is solution for cold weather?

    0

    11-02-2021 03:21:23

      H

      From what I’ve been reading it sounds like your only alternative is to find a different product. Sad news for sure.

      1

      20-02-2021 09:17:35

  • H

    Ring this is shocking and disappointing information. These products are designed to be mounted outdoors. Mine is connected to hardwire power and the fact that these units STOP Charging below a certain temperature is just amazing. It’s too late for me I made this investment but I hope others looking at this product learn from my mistake. If you live where it’s cold in the USA think twice about this investment. Just a horrible flaw and design defect!

    2

    20-02-2021 09:15:58

  • R

    very bad service, should be a battery for cold weather operation

    0

    22-02-2021 09:02:40

    • M

      Wow. The cold weather page was very informative. Low end of temp range is not very low. The ring engineers need to get out of Silicon Valley more. In MN we will get entire weeks below zero F for the high. Guess the ring won’t be working. Or I can follow the tip to bring it inside to recharge and warm up. …

      0

      05-01-2022 04:38:57

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