My ring doorbell is hardwired but showing a low battery why?

I've got a Ring Doorbell 2 and having the same issue. Doorbell is hardwired and has been for over 2 yrs w/o any problems but in the last couple of weeks it's not keeping a charge. I replaced the battery with a new one thinking maybe the battery died and wouldn't take a trickle charge anymore but I'm still having the same issue with a brand new battery. I have NOT changed any settings in 2 yrs on it, so not sure what's going on. In the app, it's showing 'Hardwired' and shows the green with charge symbol for the battery. When I ring the doorbell, I can hear the original doorbell chime (from the hardwiring) so I know it's still wired. I have recharged the battery (outside of the unit) several times and it lasts about 3-4 days before I get a notice that it's down to under 25%. Since I haven't changed anything on the doorbell in 2 yrs, I thought it might have been a bad battery that would no longer take a charge but that's not the case. I have turned off LiveView (which again I've had going for 2 yrs now w/o issue). Any thoughts on what's causing it no longer to charge? I guess I can pull the unit and check the voltage and the hardwires but the app does show the battery supposedly trickle charging.

Same issue with both of my Ring 2 doorbells. I have had them installed since the beginning of the year. Last week the back door's battery went critically low even though the hardwire was still active. I uninstalled, charged it up fully and then re-installed and it has stayed at 100% since then. Now the front door is showing the same even though it is hard wired and shows that it is charging. Will be calling support.

‎Ring 2 Sensor Cover Shattered

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K

KLProvencio

Ring 2 Sensor Cover Shattered

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wireless-security-cameras

Our Ring Doorbell 2 has a shattered sensor cover. I believe it is due to exposure to weather/sun. Very disappointing. Apparently no replacement available for that specific part and it is no longer under warranty. Now the sensor is exposed completely to the elements and will be of no use. In addition it looks horrible.

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07-05-2022 05:41:53

Responses (1)

T
Tom_Ring
Hi @KLProvencio. If you contact our support team, you may be eligible for an out of warranty discount towards a new Doorbell. Additionally, the [Ring Protect Plan](https://ring.com/protect-plans?utm_source=google&utm_medium=cpc&utm_campaign=833107410&utm_term=ring%20protect%20plan&utm_content=66897173222&gclid=CjwKCAjw9-KTBhBcEiwAr19igwTkE-B2gfrDsDgOFKDV4-Ixx7_Qf0fk3t649_9264z1qy2foIWXxxoC8xIQAvD_BwE&gclid=CjwKCAjw9-KTBhBcEiwAr19igwTkE-B2gfrDsDgOFKDV4-Ixx7_Qf0fk3t649_9264z1qy2foIWXxxoC8xIQAvD_BwE) can offer an extended warranty for your devices. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-05-2022 11:43:09
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