Responses (3)

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  djraw85

  Attached is my mechanical chime and transformer for reference

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  16-04-2020 04:12:54

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  djraw85

  Bump and an update. Have dug my multimeter out and tested at the mechanical chime/bell and at the doorbell button. The transformer istalled states 14VAC, yet my transformer is outputting 20.5VAC. This should be more than enough to power the Ring 2 and to work my existing bell. Ring customer support is as usefull as a chocolate fire guard and terminated a chat session without any progression or resolution. Does anyone have any ideas here? if it helps my property is 3 years old. Cant work out why this is not working....

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  17-04-2020 10:51:10

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  Chelsea_Ring

  Hey @djraw85! I apologize that other neighbors have not had a chance to chime in and help, I'm happy to. Thank you for that picture of the transformer. You do in deed have a compatible chime, with no need for a diode or more power, as the input is good. Glad we got this checked off. It may be something with the wires, if they are too worn out, used, or so on. Could you take a pic of the back of your Doorbell and show us how you have it wired? In addition, try to reset your Doorbell by pressing and holding the setup button for 30 seconds. After this time, give it a ding and see if you can hear it inside your home! If it still fails, let's try removing the device from your account completely (save all videos you may want), and then reset-up the device! Let me know if either of these help. :)

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  17-04-2020 11:42:40

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  djraw85

  Hi Chelsea, sorry for the delay in replying. A little update. I spoke with customer service, i told them everything that i had worked through, the voltages im getting etc. They have sent me a new device just incase the device i had was faulty. Anyway, i have removed the original Ring device. rewired my old door bell and the mechanical chime still works. Good! then tested the voltages again, still getting my 20VAC at the button. I have installed the new Ring and same issue, does not control my mechanical chime. So i am now stuck. i have been advised to buy a "Chime" but this defeats the object of researching if my doorbell is compatible and then it not work. not prepared to pay out more money when the system should be working. Can anyone offer any guidence here? last resort is buy a new transformer but i really dont think i should be going down that route as all is good. As for the wiring, its a brand new (3 year old) house, so wiring is fine. Thanks

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  24-04-2020 02:30:35

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  djraw85

  As a test, i have just run some old doorbell wire directly from the transformer (beside the bell itself) into the ring 2. I put the wirewound resistor in line for my first test. No charge and no mech chime 2nd i took the resistor out and wired direct to the ring 2 - No charge and no mech chime as a sanity check i removed the ring 2 and touched the 2 bare wires together and the mech chime worked. Voltage check was 20.8VAC Could it be that the ring 2 is not designed to work with the Legrand 41243? if so, why state it does? this is the whole reason why i bought it as it was compatible lol.

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  24-04-2020 04:18:26

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  Chelsea_Ring

  @djraw85 Thanks for the followup! I'm sorry to hear that it doesn't still seem to be working, even after the replacement Doorbell. Since you have gotten a replacement Doorbell and done the testing as you have stated, it makes me think there may still be something that is not connecting, more specifically with the wiring. From looking back at the picture of the mechanical chime that you sent, it looks like those are ethernet wires, correct? They look like wires that are thinner than normal, which is why I ask. Since the wires seem to be this and thing, could you try doubling up the wiring? This will mean that you double up the wiring for the chime kit and the Doorbell, so you will have two wires being connected to the back of the Doorbell, and two wires connected to the chime kit at the corresponding places. Let me know if doubling up seems to help! Also, once you have double-up'd, if it still does not seem to work, could I also get a picture of how the wiring is for the back of the Doorbell? In the meantime, I will reach out to my advanced team as well, and see if we have any concerns in the past with your specific type of mechanical chime kit, especially to ensure it is still compatible. My hopes is doubling up the wires will fix it for you! You can also maybe look into putting two washers behind the Doorbell's connection in the back, as I've seen a neighbor do this before and it improves the connection, making the Doorbell ding. Hopefully we can achieve this so you do not have to buy a chime or a new transformer as a work around!

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  24-04-2020 06:08:17

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  Jodiercox

  Hi everyone, first post here. I am trying to hardwire my new ring 2 doorbell into an existing mechanical legrande 41243. I know the bell is compatible but I think I need a new transformer. Could someone have a look at the transformer I have and tell me if I do need a new one? Thankyou so much in advance.

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  01-05-2020 05:04:14

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  HollyO

  Yes, a hardwired Ring 2 can work with an existing interior door chime. I really had to look hard to figure out the setup which is really easy. From the Admin/Owner's Ring app (not another authorized user's app): Click the menu in upper left corner (3 blue lines) \> Devices \> Tap your hardwired Ring 2 Doorbell \> Device Settings \> In-home Chime Settings \> Advanced Settings \> Chime Type \> Mechanical \> Continue \> Ring my In-home Chime \> “Give your Ring Doorbell a few minutes to update, then press its button to test if your in-home chime rings correctly.” \> It Rang Correctly \> Doorbell system test complete! Continue \> Exit Chime Connection

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  02-09-2020 10:12:58

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  leonardA

  This is by far the simplest explanation on why “mechanical chimes” at first do not work. Followed the steps. Inside chime works as it should. Ding dong the doorbell works. Thank you!

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  17-10-2020 06:51:19

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  alcor001

  I don't have 'In-home Chime Settings' under Device Settings ... curious if that was done away with in the lat 3 months with a new version of the app?

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  09-12-2020 08:09:18