Ring Video Doorbell
Ring 1 Doorbell Removal Screw just Spins
So I go to loosen the removal screws on my Ring 1 Doorbell to charge it. One screw loosens and the other just spins. Now what do I do to take the Ring off of it's mount?
483 •
0 •
0 •
31-07-2021 01:55:36
Responses (2)
- M
Sorry to hear about this, @WapsiRat! If the screw thread assembly is no longer anchored to allow the unthreading, it may indeed be stuck in there. Some things you could try to get that screw removed is needle nose pliers to hold the assembly in place so that the screw unthreads. I've also seen neighbors use grip objects like rubber or a rubber band that can help to grip, turn, and pull the screw out. If these methods do not seem to work with your scenario, reaching out to our support team will be the next best step. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
02-08-2021 05:27:44
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
WapsiRat
I got the doorbell off of the mount and the issue is that there's a threaded insert in the bottom of the doorbell that the mounting screw threads through. This threaded insert came loose and spins with the screw so it won't actually loosen hence it keeps the doorbell from being removed to re-charge it. Does anyone know of a fix for this or am I S.O.L.?
0
01-08-2021 07:33:01
•