Ring 1 Doorbell Removal Screw just Spins

Question

So I go to loosen the removal screws on my Ring 1 Doorbell to charge it. One screw loosens and the other just spins. Now what do I do to take the Ring off of it's mount?

WapsiRat · Answer

I got the doorbell off of the mount and the issue is that there's a threaded insert in the bottom of the doorbell that the mounting screw threads through. This threaded insert came loose and spins with the screw so it won't actually loosen hence it keeps the doorbell from being removed to re-charge it. Does anyone know of a fix for this or am I S.O.L.?

Ring Video Doorbell

Ring 1 Doorbell Removal Screw just Spins

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