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Z

zackfan54

Replaced doorbell

hardwired-video-doorbell

Replaced a ring doorbell with a new ring doorbell after old one stopped working. Question is, does my old service from my old ring transfer to the new one. I paid for the year already on the old doorbell.

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30-03-2021 05:20:31

Responses (1)

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Marley_Ring
If you just received a replacement device after troubleshooting with our support team, your plan should certainly transfer. This process should be automatic as long as the old device was not deleted from your account before the new device was set up and the transfer took place. Check out our [Help Center article ](https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan)about plan changes for more information. If this transfer did not take place, or the old device was already deleted, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-03-2021 04:35:50
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