Removing a deactivated device

Question

I have deactivated a faulty ring doorbell and replaced it. I need to remove the old device as Alexa cannot differentiate between the old and new one. How can I remove the old one please?The device settings is not available to remove it because it’s deactivated. I no longer have access to the original device.

Tom_Ring · Answer

Hi @user34763. For this concern, you'll need to contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Video Doorbell

Removing a deactivated device

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