Ring Video Doorbell
user_bae659
Really disgusted
My Ring doorbell had issues staying connected to wifi after just a few months. When I contacted Ring I was told I needed stronger WiFi. Then it wouldn’t reconnect at all…this happened in the fall…before Thanksgiving…while still in warranty. I called about that and was told that the battery was likely weak and I needed to take it down and charge it. The holidays were coming up…very busy time. I decided to wait to take it down until I had stronger wifi because why charge it if I couldn’t get it connected? In January I began exploring mesh systems and later ordered one. After it was delivered, I took the completely dead doorbell down to charge. Nothing. Completely dead. Called for help and was told they would send me a new charging cord. Waited weeks for that to arrive. Plugged it in. Still completely dead. Called again. Now it’s out of warranty! Didn’t ever work for a full year! I was told all he can do is send a discount code…to make it equal the Amazon price. So disappointed. NOT EVEN A YEAR!
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06-05-2025 05:12:40
Responses (2)
- U
My Ring doorbell has started to do the same (UK). I have a star link router in a room to the left of the front door, plus a 2/5mhz tp-link AC1750 wifi repeater which is situated in the room next to the front door. Rebooted the doorbell, charged the battery (100%), de-selected the WiFi repeater and connected to the star link router and tried everything in my IT knowledge to get it to connect, which it does for about a minuet, then drops connection again. The doorbell has been working fine up until a week ago, then this. Anyone else having problems with the "wifi" connection. My WiFi code for the ring is RSSi-59 if that helps.
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31-05-2025 02:51:30
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Caitlyn_Ring
Hi @user_bae659. When you contact our support team, they will walk through all applicable troubleshooting steps first before considering if the device needs to be replaced. You're welcome to contact our social support team to see if there are any other troubleshooting steps you could try for your Doorbell. You can reach out @Ring on Facebook, X, or Instagram by sending a private message.
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07-05-2025 05:29:39
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