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Poor Wi-Fi Connection - Need advice please -
The Ring Chime Pro says it extends the use of your wi-fi, but when I check on my Ring app, it says POOR Wi-Fi connection. I also noticed that there are two networks - a Ring network and my wi-fi. It is presently connected to the Ring network - should I change it?? I have a fairly small house and get good reception with all my other wi-fi apps and the Chimr Pro is fairly near the front door but around the corner from my modem -
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27-08-2020 06:36:54
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Tom_Ring
Hi @terri232. To ensure you are connected to your Chime Pro, follow the steps outline [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). If you are connected to the Chime Pro, try rebooting your router by unplugging it for 30 seconds and plugging it back in. Once your wifi is restored, test an event and see if your signal has improved. If there is no improvement, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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28-08-2020 04:03:39
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