Poor RSSI issue
I have a ring video doorbell 2 with the top of the line Google mesh WiFi. Fast! I consistently have a RSSI on my door bell of -59. The video is fine but audio is choppy all the time. Some times I have no audio at all. I have the Google WiFi directly on the other side of the wall from the doorbell. Same result. I tried connecting to the chime pro, and even the “guest network” on the Google WiFi. All same result. I am wondering if I got a defective doorbell somehow. I’ve tried taking the battery out and re-inserting it. It’s not my WiFi. I am certain of that. Someone please help!!
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11-12-2019 03:04:09
Responses (6)
- F
Yes. But isn’t that what it would be for any internet set up Mesh or not? Chime pro is basically an extender anyway so it’s a three way call no matter what kind of network you have. In the end I tried all combinations of networks, chime pro, no chime pro, regular network, guest network, reinstalling it, etc. still choppy audio even with good RSSI (-42) when I had it. On the phone with Ring for over an hour to resolve it. In the end they are sending me a new Doorbell 2. We shall see.
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11-12-2019 08:12:43
NSame problem here. Sounded like Charlie Brown adults on the Ring when I answered it. They sent two new ones to me. It's better than before but nothing as clear as they show on TV for the sound. The picture is awesome though.
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12-12-2019 06:46:08
JI have 2 ring 2 doorbells, the one closer to the router has a higher rssi value-63, the one further away has the better ( green ) value of -52, it’s not a router issue, every other device works fine, nothing I do changes that rssi value. Both doorbells are about 25 feet away. I don’t know how to achieve the mystical value of low 40’s or better. Maybe if I had a tiny house and both doors were 5 feet from router, maybe the rssi would be stronger, or ring should just acknowledge all these problems and just fix them instead of just fire sale them through the holidays. Remember these are for security not some novelty, they need to work better
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26-12-2019 03:12:13
- P
Just joined up here. I just got a Ring 2 doorbell. Had my tech savvy kid set it all up for me. It is about 5 -8 feet from my router box and i have decent wifi. The 2 way talking very choppy. Not even remotely like the commercial I watched before buying. It is better than nothing at all, but not really what I had hoped for. Mine is hard wired into the house using existing power that my last door bell was on. That is not the problem.
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26-12-2019 09:41:41
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JWelcome to the wonderful world of ring, look around on these forum and see all the problems, good luck
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26-12-2019 11:34:03
JI just had a RSSI of a green 0, On my back bell, which is closer to router, and the video and audio was still choppy, then 10 minutes later, -67, according to ring “0” should be like a lan line, it was early in the morning, nothing changed but the RSSI. Choppy at “0” choppy at “-67” and every where in between. Front bell, which is further, and on the other side of a brick wall, green-53, better RSSI, performance the same, I have a few friends that have the same complaints, laggy motion detection, choppy video and audio, put mesh systems in and a node close to Ring device, RSSI in the -60’s to -70’s They should upgrade everyone to the pro with the 5GHz that are having problems, maybe that will fix a lot of these issues
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27-12-2019 04:53:21
MHey neighbors! Check out our [Community post about RSSI](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751) to see what is considered good RSSI and how to obtain it best. Wifi can present many variables to be considered such as distance, router age/ type, network speeds, exterior wall material, and even in home appliances that might be blocking signal along the way. If you think an extender is necessary, our [Chime Pro](https://shop.ring.com/collections/accessories/products/chime-pro) is a great way to extend the reach of wifi signal to your Ring devices! :)
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27-12-2019 07:41:04
- T
I have the same issue with my Ring 2 and Google Wifi. There is a Google Wifi device about 2m from the Ring yet it complains about poor connection. My Google Wifi Mesh reports Great or Ok connections to all wifi points. Google Wifi Device test of the Ring reports a 26Mbps connection. Ring's "bandwidthplace.com" speedtest shows 16.73Mbps download and 8.18Mbps with a ping rate of 34ms (way below what other speedtests show, eg 40.9Mbps, 18.5Mbps, 7ms). Video quality is average but sound is unusable. Does anyone have any suggestions on how to improve things?
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13-04-2020 03:34:01
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- K
I have a Ring Doorbell which is no more than 2 metres from my router. I also have a Ring Chime. The Ring Chime is about 200 cms from my router. My RSSI is -13. The Chime continually loses internet access and, like yours the audio quality is appaling, very noisy and broken up. Ken.
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26-07-2020 04:53:43
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- D
Hi, have a problem with ring doorbell not ringing on my iPhone X and iPad. RSSI -72, yet WiFi check test states download 17 to 34 mbps and upload 3 to 9 mbps the lower figure when connected to virgin media higher figure when ring connected to TP link mesh. I get notifications but not the ringing alert. Checked all notifications settings several times and are correctly set The do not disturb function on the iPhone is switched to off we live in a 1930 bungalow where all walls are brick any recommendations what to do, I.e would chime pro with extender help all very disappointing derek
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11-11-2020 10:43:02
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alant89
So just to clarify, you connected the Chime Pro to the mesh network and then your Ring device to the Chime Pro? And you're still having issues? If so, it might be time for a 3 way call with Ring & your router provider.
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11-12-2019 07:50:38
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