Responses (1)

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  Caitlyn_Ring

  Hi @hornet96. I checked with my team regarding your concern here, and you do not need to use a resistor when installing the Video Doorbell 3 Plus with the Plug-In Adapter. Our other battery-operated Doorbell models do require a resistor for this configuration, but the Video Doorbell 3 and 3 Plus are both an exception to this and do not require a resistor for this configuration. I hope that helps clear things up! :)

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  23-07-2020 04:06:33

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  hornet96

  Thanks @Caitlyn\_Ring! Out of curiosity, would that also mean that no resistor is needed on the doorbell 3 / 3+ if you wanted to hardwire it directly to the hardwired transformer? I assume so since both the hardwired and plug in versions output a similar amount of VA.

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  24-07-2020 01:21:29

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  Caitlyn_Ring

  @hornet96 Yes, you are correct that a resistor is not needed for the Doorbell 3 and 3 Plus when wiring it directly to a low-voltage transformer. :)

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  24-07-2020 03:57:25

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  Tarun

  I don't believe this is the case after having read this post from one of the other Ring official Community Manager/Admin in this same forum. Here is what was told to one of the customers by a Ring admin earlier this year , " .....If you are looking to have the Plug-In Adapter with the Ring Video Doorbell 3, you will need to add a resistor into the mix to ensure the connection is stable to help charge the device....". So I believe the same is applicable for Doorbell 3 plus as well and hence these two solutions are ironical by two different Ring admins in this community forum. Kindly suggest since I need to buy a power adaptor as soon as possible for my Ring Doorbell 3 plus !? Thanks.

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  15-09-2020 08:41:48

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  Tarun

  Also, adding to my same comments as above, if for some reason, my Ring doorbell 3 plus blows up just because I'm using a plugin power adaptor without any resistor, then do I claim for a new Doorbell 3 plus from Ring or from the third party from which I received that adaptor?! Currently, I'm using only the battery feature for my Ring Doorbell 3 plus but I need to hardwire it asap and hence all these queries/concerns from my side if you could kindly clarify!?Thanks. Regards, T

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  15-09-2020 08:46:18

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  Caitlyn_Ring

  Hi @Tarun. I apologize for any miscommunication, but I did already clarify with my team on this matter and a resistor is not needed when you are wiring the Video Doorbell 3 or 3 Plus directly to a low-voltage transformer or when you are using the Plug-In Adapter. If you ever run into any concerns with your Doorbell regarding physical damage, you'll want to contact our support team directly so they can look into it further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  15-09-2020 09:43:25