MH
Plug in Chime offline and no light
hardwired-battery-video-doorbell
chime
I have a plug in Chime unit, but it appears to have stopped working. The Ring logo is no longer lit and it is showing as offline in the app. I have tried the reset button but nothing changed. Has anyone any ideas if there is something I can do or has it reach the end of its short life :frowning:
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20-06-2021 02:33:07
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Marley_Ring
Hi there, @Mick.h! If plugging in to another outlet still shows no power, try performing the reset again. Please ensure to hold the setup button down for 20 seconds to perform the reset. Although there are no lights, try completing the setup or reconnection process in the Ring app to see if it will complete. If there is not any response from the Chime during this time, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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21-06-2021 06:41:51
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