Ring Video Doorbell
Please help me connect my ring gen 2
Please help. We were gifted ring gen. 2 and no matter what we have tried it will not connect to our wifi. I keep getting told it won’t grab the 5ghz and that I somehow need to be on the 2.4. How In the world do I do that? I’ve googled everything
674 •
0 •
2 •
31-12-2021 08:01:02
Responses (4)
- C
Ring and their support are worthless. They’ll probably delete my post saying it violates their guidelines. Its just like they can’t even have a normal scale to tell you signal strength. Theres some kind of brain damage going on at this company
•0
31-12-2021 08:54:45
•
- V
I don't think Ring gen. 2 runs on 5g. Your dual band router should have a password and name for each band. When unit searches for networks make sure you select your 2.4 network name. If the system was given to you used, you may have to contact support if previous owners didn't clear their user information.
•1
01-01-2022 01:54:24
•
- M
Modern routers with 2.5/ 5ghz normally work in tandem with each other, but it can cause problems with some items. What you should be able to do is split the bands, so you could have one ssid of home and one ssid of home_5G. Your doorbell should only pick up the home one. If you let us know which router you have, someone would probably be able to tell you how to do it. Mark
•1
02-01-2022 06:44:41
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Carbone
Ring and their support are worthless. They’ll probably delete my post saying it violates their guidelines. Its just like they can’t even have a normal scale to tell you signal strength. Theres some kind of brain damage going on at this company
0
31-12-2021 08:54:45
•