Responses (5)

B
Brad
That would be because the IR cut filter is stuck. That filter is used for improved night vision. But if it is engaged when the IR leds are not on, then it turns the image pink.You can try gently taping the device to see if the filter resets. If this persists then you need a replacement unit.
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21-12-2019 17:46:55
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M
mbriggs
we just moved into our new house that came with a ring pro doorbell already installed, and just connected to it yesterday. I noticed immediately that the right hand side was tinted pink...we tried shutting off the breaker and turning back on to restart the doorbell in case that might help, but no luck. Has anyone else experienced this and know of a fix? Thanks.
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13-02-2020 23:40:49
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C8
Chris-84
I have the same issue. Did this get resolved for you?
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04-08-2021 00:55:03
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J
jjramirez1684
Hi, we just recently installed our Ring Doorbell Pro and our live feed also shows a pink coloration to our yard and lights. Any solution to this? I have done a reboot through the Ring App but the problem persists. 
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07-12-2022 22:37:54
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J
Justin_Ring
Hi @jjramirez1684. If you have tried the reboot and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-12-2022 16:38:26
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