Ring Video Doorbell
Peephole Camera snapshots feature not working
I’ve had the ring peephole hole camera for over a year now and the snapshots feature suddenly stopped working. Motion detection and live view still work but no snapshots. I’ve been trying to use 14min intervals. The device health shows normal conditions with a green RSSI. Help please?
1129 •
0 •
0 •
30-06-2021 06:58:12
Responses (3)
- T
Hi @htn2019. I would try resetting the Peephole Cam and reconnecting it to wifi. You can reset it by pressing and holding the setup button for 20 seconds, then releasing. Once you've done that, you can reconnect it to wifi. The Peephole Cam will perform a quick update and you should be able to view the Snapshot Capture feature. I hope this helps.
•0
02-07-2021 07:38:35
- M
Same issue - peephole does not take snapshots even when set to take every 14 mins. Device reset multiple times and support say they’re investigating but it hasn’t worked for months!!
•0
31-01-2022 06:16:34
•
- M
Peephole camera is set to take snapshots every 14 mins and show still image on the timeline. This feature used to work well but hasn’t worked on the peephole cam (door View cam for those in other countries) in months. Device has been reset multiple times to try and update firmware or get it to work. Strong RSSI as doorbell is near router. Full protect plus plan. Support say they’ve “investigating” but no progress, acknowledgment or change for months. Very very disappointing! Especially as it used to work!
•0
31-01-2022 06:20:46
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
htn2019
I have other battery powered stickup Cams in the same area and they will take snapshots. I’ve also tried resetting the peephole cam but still no luck. Firmware is also up to date
0
30-06-2021 07:01:26
•