Not picking up motion directly in front of Ring Doorbell 3

Question

I have my ring doorbell 3 directly above my mailbox , when I had mail delivered today they would have entered 2 zones and stood directly in front of my mailbox and I did not receive a motion detection notification or any footage. When I opened my door and reached to grab my mail (door is right next to mailbox) I received a notification and footage. Wondering why I didn’t receive anything for when the mail person entered my yard and stood directly in front of my doorbell.

Tom_Ring · Answer

Hi @mar7. How high is your Doorbell mounted? If it is too high, it could adversely affect motion detection if there is not a Wedge Kit installed. I would also check the settings for your Motion Frequency, as this setting affects the dwell time in between recordings. Try looking at this Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) for some great tips and tricks for optimizing your Motion Detection.

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Not picking up motion directly in front of Ring Doorbell 3

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