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  Caitlyn_Ring

  Hi @BooInc. The Ring network is a temporary access point that you use when your'e setting up a Ring device, before you connect to your home wifi network. There are multiple troubleshooting steps you can try in order to connect to the Ring network: 1. Reboot your Apple device (shut down completely and then power on) 2. Adjust the [Smart Network Switch](https://support.google.com/android/answer/9654714?hl=en) on your Android phone 3. Make sure your battery is fully charged if you've attempted set up multiple times during a first time set up. (Batteries are not shipped with 100% charge because of legal regulations.) 4. Try setting up on a different mobile device (another mobile phone or a tablet) 5. Check Apple Wi-Fi Settings. (Go to Settings on your mobile device, then to WiFi. Make sure Wi-Fi is toggled on. Under Ask to Join Networks, choose Ask.) **Apple/iOS** If you're using an Apple device and haven't rebooted in a while, try rebooting (shutting the device completely off) and then reattempting set up. Also temporarily changing the Cellular data setting and Wi-Fi settings on your Apple device (described in the following section) will increase your chances of a successful set up. **Android** If you're using an Android phone and can't connect to the Ring network, [you may need to adjust the Smart Network Switch.](https://support.ring.com/hc/en-us/articles/210002006-Troubleshooting-In-app-Setup-Issues-on-Android-devices) If these tips don't do the trick, we have more troubleshooting information regarding the in-app setup process in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly) as well. I hope this helps! :)

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  28-03-2022 08:16:35

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