NO sound live feed Ring Pro

I recently installed my ring pro doorbell. My issue is that I can not use the 2 way talk feature. No sound comes from my phone or the doorbell. I have tried all the usual things to fix, i.e. making sure the app has access to phones mic, etc. I thought maybe I needed a new transformer so I installed the recommended 16V 30VA, but I still have no sound via live feed. The weird part is, is that on some of the recorded events, audio can be heard through my phone. Any suggestions? I'm going crazy