Ring Video Doorbell
No authenticator and totally locked out of all Ring accounts
Hi, I have a Ring app and account, so that someone else can share their camera with me. I have no cameras myself. I used an authenticator app for logging in, as well as username+password. Somehow, I no longer have the Ring account on my authenticator, but the login to the Ring app demands the authenticator code. I am totally locked out of the app and web portal. Every piece of advice is around using the control centre, but I cannot login to the control centre, as I have no authenticator code. Is it possible in any way to log into anything (App, or website) without the authenticator. Everything I do seems to want an authenticator code, when I try to log in. PS - I am using the device owners account to submit this message.
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13-11-2023 10:37:04
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Justin_Ring
Hi @MF-Mirfield. If you're having trouble receiving a verification code by text message or authenticator app, you can use an alternate method to verify your account. This Help Center [page](https://support.ring.com/hc/en-us/articles/360058578911) will show you the alternate method. If you are still unable to log in, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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14-11-2023 04:40:56
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