Ring Video Doorbell

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T
No alerts on wife's phone
android

Why does my wife's phone not ring when doorbell button pressed? No alerts, either. My phone is the primary.

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15-01-2021 18:03:47

Responses (1)

  • T

    Hi @tnewc. Alerts should be received on all phones that are connected to the Ring account on file. These Help Center articles have some great tips and tricks for getting notifications to come through, ([iPhone](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) or [Android](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices)). Try these steps to see if they offer a solution!

    0

    19-01-2021 23:10:31

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