Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
L
Night Vision not visible
app-settings
troubleshooting
Hi we have just got the ring doorbell 2. The motion is visible in day light but overnight we have notifications of motion but unable to view anything. We have gone into settings but there is no option for night vision? Any suggestions how we enable this feature please?

585

0

0

08-09-2021 08:44:01

Responses (2)

W
There is no option for night vision its just black and white, No colour or zoom, and i think you should be able to turn the volume down on the answer the doorbel gives out to the caller its too loud i feel !

0

08-09-2021 11:14:08

M
Hi there, neighbors! You will find great interest in this Help Center article https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a "false color" image in your Live View. This lets you get a better sense of what's happening in the image by creating a false sense of color depth. Please keep in mind, the color night vision feature is **not** for battery-powered Video Doorbells at this time. The above article, however, has a great section for troubleshooting night vision on all Video Doorbell models. I hope this helps! :)

0

09-09-2021 06:09:40

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

R

Rick_Madik

1

User
Solution

U

user63814

1

User
Solution