Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
New ring pro 2 doorbell recordings skip/jump/glitch after 5 seconds then continues after 3 seconds of footage is missed
I have a ring pro 2 doorbell. I noticed my recordings skip/jump/glitch after 5 seconds. It pauses for 3 seconds then continues, but then I’ve missed those 3 seconds of footage. Does anyone know why it’s doing this? I’ve done majority of the trouble shooting recommendations - the ring app is up to date. My phone is up to date. I tried force stopping the app. My router is nearby. My transformer voltage in device health shows “good.” RSSI is -51, etc. I’ve searched this whole thread and nothing has helped. Can anyone please help?
804 •
0 •
0 •
15-07-2023 19:18:37
Responses (2)
- U
Hello and thank you for your response. I did both of those things you recommended and had no progress. I switched to channel 11. I called Spectrum. Spectrum said my ports were not blocked. I got a new router (tp link) and I’m still having the same issues where the recordings are glitching. I want to
•0
20-07-2023 01:17:42
THi @user73737. Thank you for attempting those troubleshooting steps. If you've tried connecting your device to a WiFi hotspot and you're still getting poor video quality, you'll need to reach out our support team to look into this further. You can send us a message on Facebook or give our support te
•0
20-07-2023 14:34:09
- U5
I have this exact same issue with the same doorbell. I’ve had this doorbell for a year and it only started recently so it’s most likely a software issue that Ring messed up. At the same time, the Ring app setting for disabling in-home chime stopped working as well so they definitely messed something up huge
•0
31-08-2023 18:55:45
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @user73737. This sounds like your doorbell is suffering from packet loss. There are a few things you can try to improve this. First, ensure that you are using the proper [ports and protocols for Ring](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). Next, adjust your [WiFi channels](https://support.ring.com/hc/en-us/articles/4407014643732-How-to-Change-Router-Channels-). If you are still having this concern, reboot your internet router and try connecting to your 2.4 GHz network. As a test, connect your doorbell to a WiFi hotspot to see if you still have this issue. Let em know how this goes.
0
18-07-2023 18:40:00
•