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  Caitlyn_Ring

  Hi @Andreaguhde. There is a device ownership transfer process during the setup flow. You can learn more about that [here](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device). If that doesn't work, you'll need to reach out to your support team for further assistance. Please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  10-11-2020 09:43:17

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  BriannaCD

  I have the same issue but I bought mine at an estate sale. What info will customer support need from me?

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  06-12-2023 07:58:36

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  Caitlyn_Ring

  Hi @BriannaCD. If you've already tried to set your Ring Doorbell up and received a message that it's already set up under a different account, please reference the information [here](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device). You may need to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) directly if the original owner cannot be contacted. I'd recommend having the Ring device with you when contacting support so you can provide any necessary details about the device.

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  07-12-2023 08:07:51

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  06-01-2024 08:08:38

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