Ring Video Doorbell
New doorbell not showing on Windows 10 desktop app
I just purchased a new release Ring doorbell wired and it does not show up on the desktop app. It does on my Android phone. The trouble with this is I cannot actually see well enough on the phone app as it is so small (6 inch screen). I have used my Windows 10 to see live video until installing the new doorbell which has worked well for me. I spent an hour on the phone with support and they finally told me they do not support Windows 10. Your website says it does support Windows 10 desktop app, but not mobile. I have uninstalled and reinstalled the desktop app. If it is true that desktop is supported, why does it not work? Can you help?
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11-04-2021 08:23:40
Responses (5)
- J
They no longer support desktop app, which I use most of the time for live views because of the nice big screen, but it no longer shows the newest cameras and doorbells at all. I bought a pro because of that. Pro still shows up in the app. But Windows 10 app no longer works well with all the cameras and doorbells like the way it used to and the way I prefer it to. It's a shame. Live view still works well with the W10 app though if you don't have a newer camera.
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03-06-2021 04:21:10
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- F
Me too. I just got off a call w/support and it appears that the desktop app is no longer receiving updates. This means I cannot see my newly installed Doorbell 4 but can view my older cameras. They said that functionality will be moved to Ring.com accounts on 12/31/2021. I can at this point see all my devices on Ring.com account but cannot see live view of any of them until 12?31/2021. Big gap in service there. Phone app works perfectly but miniature. does anyone else have this problem?
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12-10-2021 04:09:49
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- M
Thanks for sharing that update with this thread, @firejack! :) The reason you are not seeing your new Video Doorbell Wired in the Windows app is because the Windows and Mac OS Ring apps no longer receives device or feature updates, though they will continue to receive critical security and bug updates. We suggest using the [Web App](https://support.ring.com/hc/en-us/articles/360045767131-Guide-to-understanding-the-Ring-web-app) at [Ring.com ](http://ring.com/) to view your devices on a desktop computer. The team here is continuously working to add features to improve your [Ring.com ](http://ring.com/) experience, and we will of course share this feedback with them. Thank you!
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13-10-2021 04:38:00
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BI have the same problem. I just bought a ring doorbell 4 and everything works but there is no video on the desktop app. This is not going to work for me as that is the only thing I use to view the videos. If there is no way to fix this, then I will be returning the camera for a refund.
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14-02-2023 06:27:39
WMany are confused with misinformation. The Ring APP on iMac and Windows is no longer supported. The same functionally has been moved to RING.COM from any browser. However, I see all the videos from my DoorBell 2 and Floodlight Cam, both Live and Recorded but they are not listed on the device list. It could be that the settings can only be changed with the mobile APP. On the RING APP, camera settings was very limited. Turn lights on, activate or deactive alerts or motion detection.
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04-03-2023 08:00:50
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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03-04-2023 08:01:47
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jongri
If you sign in to your account at Ring.com using Windows 10 you can see your alerts & videos from your video doorbell. I do it all the time using my laptop connected to my 65" tv screen for same reason you describe that my iPhone 11Pro Max screen is hard to see w/ out reading glasses.
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12-04-2021 12:03:11
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